Client Testimonials

"I think pMD is a great program! It's very user-friendly and simple to use. I like how it has a logical work flow and it lets me do my work fast. In addition to charge capture, we use pMD for our written sign out and to share comments on patients. This is a very helpful feature. I really like the report functionality as well - it gives me access to a lot of information! The pMD staff have been incredibly helpful and very pleasant."

"pMD is fantastic! It's very easy and simple to use. I'm excited to get the rest of our group on so that we can maximize the benefits."

"We love pMD, and we are very pleased. It has been by far the easiest implementation of my career. The software is intuitive, simple and easy. The customer support has been phenomenal. I have had software where the software is great but the support is not. pMD has both great support and software. Also, the transition from sales to implementation to support is seamless. And our physicians love it! We enthusiastically recommend pMD as the vendor of choice for electronic charge capture. In addition, during the nine years we have been a pMD customer, they have always excelled at customer service. Yesterday afternoon exemplified this. I was notified at 3:45 pm that a provider had started that day (Thursday) and needed training because she would be on service Friday as well as the upcoming weekend. Although we ask for a minimum of three business days’ lead time, we are a large organization so COVID-19 has created some new provider enrollment changes. As I tried to set up the new provider, I had a minor glitch and needed to contact pMD support. Not only was the issue fixed within minutes, but the new provider was also scheduled for training at 11:00 am the following day. From the time I was notified by my organization that we had a new provider to working with support on resolving the issue and then getting them set up in pMD, it took less than 45 minutes. Kudos to pMD for having stellar customer service!"

"In my career, I've witnessed several different workflows for physicians capturing hospital charges via paper, and they all have challenges that lead to missed charges, lost cards, billing left in lab coats, and recreating billing which all result in a nightmare! With pMD, our providers are able to add their visits on the move using their iPad or iPhone, and we always know it's going to be readable, instantly available for billing and nothing ever gets lost! We highly recommend pMD!"

"Your staff has been incredible. They're so responsive and answer my questions right away - no matter what time it is. We've been able to use the pMD reports to audit and recover charges and revenue that would have otherwise been lost. I am new to Huntington Hospital, but I have had such a smooth transition into pMD. I wish that I had been using it with my previous organizations. Everyone loves pMD!"

"Thanks for the fantastic ongoing support of the product and your willingness to help us!"

"pMD has been worth every penny! The physicians used to have to call each other at all hours to stay on the same page, but we are able to do all of that automatically and electronically using pMD. Our billing staff no longer has to hunt for face sheets and our billing is now out the door within 24 hours. Of all the software we have used over the years, pMD has been the easiest to use and implement. We love it!"

"The physicians using pMD are very happy. They very much enjoy it and it's saving them time. I love it and they love it! I've heard nothing negative whatsoever, no complaints at all. They're happy to have it and get their billing done. They can move on forward and don't have to worry about whether they turned in the right papers. It frees them up so they can move on to provide good patient care. It works! We've had very few glitches and very few times that our billing company has needed to send things back to us for clarification."

"Using pMD is so simple, easy and fast. Searching for codes is very easy because it is like a google search, as I type, it searches. I put in a diagnosis and charge for a patient and the next day all of the codes carry forward for the patient's next visit. It's easy rounding with pMD."

“The software and service are superb, they have made my life immeasurably easier.”

"I recently did a hospital billing audit and I am very happy to report that we have nearly captured 100% of all charges. It's also helped us track down the sources of the remaining missed physician charges. I love pMD!!!! It makes Foothill Cardiology's Central Business Office more efficient. I also have nothing but praises for pMD's ICD-10 conversion. It's the best, most seamless process. All the physicians love it!!!!!! Recently, my husband had a telehealth session with a physician using pMD, it almost felt like he was in the doctor's office, except for the physical exam. It was a one-click call, clear visual, and great reception! It even gave the total minutes. pMD, always delivers!"

"We greatly appreciate pMD and what it has done for our office. It has made our medical coding and billing so much easier. The physicians are able to relay information to me in detail on each patient, quickly and efficiently. They love it, and I love it. What a wonderful product. We couldn't be happier!"

"We started out using pMD for one thing - hospital charge capture - but we keep discovering more ways that it can benefit us. For example, we received our PQRI funds earlier this month and it more than paid for a year's subscription to pMD for the group. We could not have done it without the help of pMD. The software was able to help me identify the patients who fit the criteria I needed for the chart audit performed in January, 2011. We participated via registry in 2010 (it was the only way we could participate) and pMD was the only way that I could pull the patient lists. This alone would have made pMD a very good investment for our company. Going forward, pMD's on-the-fly PQRI support is incredible - it's by far the easiest way to participate that I have experienced. The system automatically prompts our physicians when an appropriate patient scenario is encountered and we can easily capture the correct code every time for claims submission. I'm so excited that we can use it for PQRI in addition to our hospital charge capture and outpatient appointment scheduling. It's a win-win! Even beyond charge capture, office scheduling, and PQRI, we continue to find new uses for pMD. We have a relationship with The Christ Hospital in which we identify patients with certain diagnoses as candidates for research. Instead of reading through hundreds of charts, we have been able to use pMD's reporting capabilities to find these patients quickly. In my book, this software rules!"

"We at Pikes Peak Cardiology would like to express what a great addition pMD Charge Capture Software has been. pMD is fast and easy for the doctors to use - it has streamlined the charge entry process and saved so much time for our Providers and for our billing department. In a 16 provider office we have been able to decrease our staff by 1 FTE. All the other software products we tried before were so clunky, but the doctors picked up on this quickly. It is easy to use, has cut down on unnecessary paperwork and has increased our ability to track charges in a very efficient manner. In an era of lower expectations, your support staff have excelled and given us great customer service. pMD is fantastic and we would not hesitate to recommend your company and product to others. Now that we have it, we couldn't live without it. Thanks again for offering such a superb product with excellent results."

"pMD has facilitated our goal to have a paperless environment. Before pMD, our billing Dept did not look forward to their morning routine. We would download and print all charges submitted by our 21 physicians from a designated web site. pMD has made that process so much easier. What used to take 45 minutes, presently takes 2 minutes. Their Web site is always up and running. Our billing Dept is happy and the work shows it. Here are their comments. Kenya: pMD has made it easier for the staff to detect instantaneously if there are physicians missing charges. The homepage displays clearly what physicians has entered and approved charges. This process has cut the staff time in half we no longer have list and sheets of paper to compare to figure out who worked and who did not. It is very user friendly and with all the information displayed through out the program, less human errors occur. Carmela: I find pMD to be very user friendly. When putting charges in, the easy to follow format makes it a breeze to enter charges into our system. Reggie: I like the ease of maneuvering in the system to see the charges and printing them out. Also I like very much the referring physicians look up. The patient history is an excellent tool when you may need to look up a patient. Dorota: Good things about pMD include ready to enter ICD-9 codes, easy to read and follow up on charges, can bill by facility or by physician, NPI is attached to the referring physician, and can reject wrong charge code."

"pMD rolled their mobile software out to our more than 30 providers quickly and thoroughly. We were shocked at how rapidly pMD implemented a billing interface with Misys Tiger. It was live one week after the project began! As a result, pMD has improved our revenue significantly without adding back-office overhead. I use pMD's Web site to get my job done when I'm out of the office, so pending claims don't pile up when I'm out sick or on vacation."

"pMD has been very responsive to our needs and the needs of our client. They quickly integrated with our billing software and also with the facility software that is a crucial part of our client's practice. All of the adjustments, changes and additions were provided at no additional charge to our client, which is a rarity in our industry. The staff at pMD is readily available to answer any questions and very responsive to our needs and that of our client. They shared their experience and knowledge which enable our team to make logical and efficient adjustments. Everyone has been very friendly and continue to be an important member of our team."

"I appreciate the staff being so accommodating regarding our suggestions on time saving processes and their help on making the appropriate changes happen. I LOVE pMD! It has made everything transparent, it is like having a GPS on each provider."

"I love pMD! I am able to close out every month a few days faster than I could before. Prior to pMD, I always had to remind our physicians to bring their billing sheets in and track physicians down at the end of the month. With pMD, I don't have to wait a couple days or weeks for the doctors to bring in hand written billing sheets, I get charges immediately. Before pMD, I received billing sheets after a patient was discharged and if I needed medical records to conduct an audit, I would have to wait two or more weeks for the hospital to send them. With pMD, I am following the patient's charges in real time so I know the patient is still in the hospital and can have the doctor fax me the medical records that day. Also, I can see if a patient is missing charges easily because I have access to all of the patient's charges for the entire hospital stay in one screen. Many of our patients will visit the clinic and then later be admitted to the hospital in the same day. If I didn't get both E&M charges before I submitted the bill, I was unable to combine the time spent with patients to bill a code with higher reimbursement. Then we would have to submit a corrected claim to the insurance company which is such a battle. With pMD, I can easily combine the E&M codes to bill a code with a higher reimbursement and don't have to go through the hassle of sending in corrected claims. pMD makes communicating with physicians so much easier. If I need additional information or have a question about a charge, I can send the charge directly back to the provider and they can send it to me with the revisions. With paper, I would have to call or email them about it."

"I want to pass on to you how impressed I am with your staff's willingness to work directly with our physicians and incorporate their input. This is exactly the type of responsiveness they crave from our other major partners... such as our EMR vendor... and do not receive. Your product and service delivery appear to be top drawer."

"pMD recognizes that not all physician based practices work the same way. This is true for our practice since our physicians would work off location from our business office. pMD was able to modify their charge capture system into an effective, easy to use tool for our organization. pMD has not only streamlined our billing procedure; they have also significantly reduced the delay time of billing data from our physician to our billing office. pMD staff were not just there to help us during the training and implementation process, they were also there any time we had a question, needed an issue resolved, or had a suggestion for adapting to their system. The staff is knowledgeable, friendly and always willing to make pMD work for your practice needs."

"It is very easy to manage our Hospitalist and Surgery groups' charge capture with pMD. Physicians used to turn in their hand written notes and charges on a billing sheet a month after the visit. With pMD, I immediately get a clean, easy to read report with the visit charges so I am no longer a month behind. Also, I can easily let doctors know if they need to make any changes to codes by leaving a note in pMD. We are all very, very, very happy with the system!"

"The customer support is outstanding. It's some of the best in the business."

"We have had nothing but positive comments about pMD from all of the physicians, so we are really happy with the software and we thank you for all your good work with the set-up, support and training that was provided."

"I like this program very much. I save about half the time I used to spend on administrative, non-value added tasks! I no longer have to chase providers for their charges, they are capturing charges at the point of care, and they're choosing the correct ICDs and charge codes! The doctors like pMD because the software is user-friendly, and they don't have to carry around cards."