pMD Telehealth App for Patients
Get the care you need, no matter where you are!
With our easy-to-use telehealth app for patients, it’s easier than ever to connect with your provider when you need it most.
To get started with pMD, you’ll need to be invited by your medical provider or practice.
The pMD telehealth app can be downloaded on your iPhone or Android phone. If you have an iPad or an Android tablet, that works too!
Please note that pMD patient accounts don't have website access at this time. If you don't have the app installed, you may receive a web link from your medical provider to join a video meeting for a specific virtual visit.
Check out our guide and answers to some commonly asked questions below.
If you are a provider looking for a telehealth app for your patients, check out our pChat™ clinical communication solution.
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Frequently Asked Questions
How do I download the pMD app for patients?
- Receive a text message from your provider or their office to download pMD.
- Click on the link to get to the App Store (iPhone) or Google Play Store (Android).
- Look for the icon and download the pMD app. You’ll need iOS 11.2 or above for iPhone and Android OS 6 or above.
- Tap to Download
- Downloaded? Great! Now open up the app and enter your cell phone number.
- You’ll then receive another text message with a verification code and link.
- Tap on the verification link, enable your biometric login (or set a password), and you’re now logged into pMD!
Using a tablet? Please follow the first set of steps above and then follow the instructions below:
- Type in your cell phone number when you open the pMD app.
- A verification code will be sent to your phone as a text message.
- Type the verification code from the text message into the pMD app on your tablet.
- Enable biometric login or set a password and you’ll be all set!
I’m logged in. Now what?
Congrats! The provider’s office has been alerted that you’ve successfully registered for pMD. There’s nothing else you need to do. Your provider can use pMD to start a text chat, video meeting, or voice meeting.
Questions before or after your virtual appointment? Reach out to your practice directly via pMD chat or call their office.
If you have a medical emergency or need urgent care, please call 911.
Where do I update video and audio settings?
When you first log into pMD, you'll be prompted to 'Complete Setup' to help you get ready for your virtual visit. Tap on the 'Allow' button to prompt permissions. Select 'Allow' for Notifications, Camera, and Microphone. These settings are required to participate in telehealth visits with your healthcare provider.
If you do select 'Skip for Now' or deny permissions, you can update these preferences at any time by tapping on the red banner at the top of your Messages or Settings screen in pMD. You will then be either prompted through the permissions process outlined above or taken directly to your phone’s Settings to update your preferences:
iOS: once in your phone’s Settings > scroll down to find pMD > enable Microphone and Camera
Android: once in your phone’s Settings > Apps & Notifications > select pMD > App Permissions > enable Camera and Microphone
If your camera and/or microphone settings are disabled, you will not be able to communicate with your provider via video or voice.
If you answer a pMD video call while your phone or tablet is locked, tap on the "video" button after answering to enable video.
I missed a call from my doctor’s office but my phone didn’t ring. What do I do?
It sounds like you might have pMD notifications disabled. To receive calls, you will need to turn on your notifications. Please see Where do I update video and audio settings? section above for instructions.
iPhone:
- Go to your phone’s Settings.
- Scroll down and select pMD in your applications list.
- Tap on “Notifications” for the pMD app.
- Make sure “Allow Notifications” is toggled to the right and is green.
Android:
- Go to your phone’s Settings.
- Select “Apps & Notifications.”
- Select pMD in your applications list.
- Tap on “Notifications” and ensure “Show Notifications” is toggled to the on position.
Is pMD available on my computer?
pMD is an app that works with your iPhone or Android device. If you have an iPad or an Android tablet, that works too!
If you don't have access to a compatible mobile device, you'll receive a one-time link to join your telehealth visit at the time of your appointment via SMS text message and/or email. You can find more information about one-click virtual visits below.
I’ve forgotten my password. How do I reset it?
- Click on “Forgot Password” from the pMD app login screen.
- Enter your cell phone number to receive a password reset link by SMS text.
- When you receive the text message, click on the link provided.
- You will be taken to a page to reset your password. Your password must have at least 10 characters and contain 3 of the 4 following categories: Uppercase letter, Lowercase letter, Number, or Symbol.
Once your reset is successful, go back to the pMD app to enter your new password. That’s it! You should now be able to log into pMD.
I need to reschedule my telehealth visit
Please get in touch with your practice directly. pMD is the software your practice uses for telehealth services and we don't have insight into your practice's availability for scheduling.
How do I contact my doctor?
If you've already spoken to your doctor through pMD before, you should be able to send them a message directly through our app!
If you don't see an option in the app to contact the medical practice, the practice may not be using this functionality. In that case, you'll need to get in touch another way, such as by calling their office.
Getting Started with the pMD Telehealth App for iOS
You will receive a text message from pMD letting you know that your doctor has sent a HIPAA-compliant text message. To read the message, tap on the link:
The link will take you to the App Store to download the pMD app:
Once the app is downloaded, tap to open. You'll be prompted to enter your cell phone number:
A verification code will then be sent to you via text message. Tap the link in the text message or enter the verification code on the following screen in the pMD application:
You will then have the option to use Face ID/Touch ID or to create a password to log into pMD. If creating a password, it must contain at least 10 characters and should include at least 3 of the 4 categories (upper case letter, lower case letter, number, and symbol):
Once you've logged into the app successfully, you'll be prompted to complete setup in order to participate in telehealth with your medical provider. Follow the steps below to complete your pMD app setup:
- Tap on Complete Setup.
- Tap on Allow, then tap allow for the following: Notifications, Camera, and Microphone.
- That’s it! You’re ready to go. Your medical provider will contact you in the pMD app when it’s time to connect.
After you've successfully logged in, your practice can initiate a chat, voice call, or video call with you at the appropriate time. There's no further action needed on your end!
Getting Started with the pMD Telehealth App for Android
You will receive a text message from pMD letting you know that your doctor has sent a HIPAA-compliant text message. To view the message, tap on the link provided:
The link will take you to the Google Play Store to install the pMD app:
Once the app is installed, tap to open. You'll be prompted to enter your cell phone number:
A verification code link will then be sent to you via text message. Tap the link in the text message or enter the verification code on the following screen in the pMD app. On some Android devices, the verification code will auto-fill from the text message you received.
You'll then have the option to use biometrics, if enabled for your device; or create a password to log into pMD. If creating a password, it must contain at least 10 characters and should include at least 3 of the 4 categories (upper case letter, lower case letter, number, and symbol). You'll see the option to save your password once it’s met the security requirements:
Once you've logged into the app successfully, you'll be prompted to complete setup in order to participate in telehealth with your medical provider. Follow the steps below to complete your pMD app setup:
- Tap on Complete Setup.
- Tap on Allow, then tap allow for video and audio.
- That’s it! You’re ready to go. Your medical provider will contact you in the pMD app when it’s time to connect.
After you have successfully logged in, your practice can start a text chat, voice meeting, or video meeting with you at the appropriate time. There's no further action on your end!
Web Browser Set-up for Video Calls
Your internet browser needs access to your camera and microphone so that you can participate in telehealth visits. If these permissions are disabled, your provider won’t be able to see or hear you on a video call!
Check Your Settings on Chrome
Select the lock icon to the left of your address bar:
A pop-up will appear with a list of options, and make sure Allow is selected under Camera and Microphone:
Check Your Settings on Firefox
Select the lock icon to the left of your address bar and click on Connection:
It will take you to Site Security; click More Information at the bottom:
A dialog box will appear. Under Permissions, select Allow for both Camera and Microphone:
Check Your Settings on Safari
Go to the Safari menu in the upper left corner of your screen and click Preferences:
Under Websites, ensure both Camera and Microphone are set to Allow:
pMD video meetings aren't currently available on other internet browsers such as Internet Explorer or Edge. You may also experience issues using out-of-date versions of supported browsers.
Virtual Visits with Providers
How do I join a video meeting with my provider from my computer?
Your practice will generate an email that contains a link to join the video meeting. The email will come from “pMD Notifications.” Open the email, click on the link, and you’ll be brought directly to the video meeting - no setup required!
Can I use pMD for telehealth visits on my mobile device?
Yes! You can use your phone or tablet for pMD telehealth visits in two ways:
- Download the pMD application from the App Store or Google Play store and use your cell phone number to log in.
- If you don’t have a compatible device or can't download the mobile app, your practice can text and/or email you a one-time link to join a video call using your mobile web browser.
I joined the video meeting. Now what?
Great! Your provider will be on the call when you join the meeting, and you’ll be ready to begin your telehealth appointment.
I missed the video meeting with my provider. What do I do?
If you missed your virtual appointment, you can contact your provider’s practice through the pMD app to reschedule.
We also recommend contacting your practice directly by phone, especially if you do not have the pMD mobile application installed.
If you have a medical emergency or need urgent care, please call 911.
Are pMD video meetings secure?
Yes! pMD is fully secure, encrypted, and HIPAA-compliant. Your health information is always safe when using pMD.
I can’t see/hear my provider, or they can’t see/hear me. Where do I update my video and audio settings for pMD on my computer?
Find our instructions below (Web Browser Setup for Video Calls) for enabling web browser permissions so you are able to participate in pMD telehealth visits.
Please note: pMD video meetings aren't available on Internet Explorer and Microsoft Edge.
Is there anything I need to do after my visit has ended?
Nope, you’re all set! For a post-call summary or to contact your practice, please download the pMD mobile application from the App Store or Google Play Store.