"From the very beginning, pMD impressed me with their software and company. The software was intended to expedite and increase efficiency in our workflow through shortening and simplifying our charge capturing and billing process. It has done exactly that. We are able to capture charges immediately after seeing a patient using a mobile device application, decreasing the likelihood of accidentally forgetting a charge. The phone app also eliminates old, antiquated methods and issues associated with paper billing. After the charge is captured, our billing department is able to send out the charges almost immediately. We have also adapted pMD to assist in our general workflow by creating specialized lists that allow us to identify acutely ill patients. pMD's customer service is first and foremost the strength of the company. From the very beginning and even after we signed on to use pMD, the representatives maintain the integrity of their excellent service. The representatives are extremely attentive, receptive, and helpful. They listen, take notes, and work to find solutions. They conduct themselves in an unhurried, meticulous manner, which allows for us to ask questions and make requests without hesitation. There is always follow-through, and there are always results. We typically work with one particular pMDer, who has been such a blessing to us. She models all those behaviors mentioned above, and any company is lucky have her! One other significant attribute is the customization and evolution of the program. Upon the initial implementation of pMD, we were able to customize the program to fit our needs. As time progressed, there have been many updates and program changes that were made based on customers' feedback. Because of this, I perceive that the company places priority on customer satisfaction and is capable of change/adaptation to meet the demanding changes of healthcare. This is extremely important in a time when changes occur quickly and innovation is important."