The efficiency of hospital billing and the reduction of charge lag are crucial for maintaining a healthy revenue cycle. Partnering with a reputable charge capture solution provider can significantly impact a healthcare practice's success. But what does it truly mean to partner with a charge capture solution provider, and how does it benefit your practice? 

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What Is A Charge Capture Partner?

A business partner is more than just a vendor or a service provider; it's an entity that is genuinely invested in the success of your practice. A true business partner goes beyond merely supplying a product or service—they understand your practice's unique challenges and work collaboratively to address them. This partnership is built on trust, mutual respect, and a shared goal of achieving optimal outcomes for your practice. 

Effective charge capture software providers view their relationship with healthcare practices as a partnership. They do more than just offer a software solution; they ensure that their product seamlessly integrates into your existing workflow, enhancing efficiency without disrupting your operations. The best solutions stay ahead of industry changes, ensuring that their software evolves to meet new challenges, such as updates in billing codes or regulatory requirements. This proactive approach is essential for maintaining compliance and maximizing reimbursement.

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A Charge Capture Partner That Supports You 24/7

An exemplary charge capture solution provider, like pMD, offers more than just software; it provides a comprehensive support system such as pSuite™. Exceptional customer support that is not outsourced is a hallmark of an effective charge capture solution. When you’re rounding in a hospital at 2am on Sunday and have a technical issue, you don’t want to wait until Monday for a resolution. 

“When I have a question, I go right to 'Contact pMD'. Your support staff is great. They get back to you in 5 minutes. I do get answers every time they work with you, even if it’s something weird. It’s rare you get service like that. You guys just really know how to work with us.”

- Terri Grassl, Revenue Cycle Supervisor, Maryland Oncology Hematology, Oncology

pCharge™ comes bundled with 24/7 customer support that is there when you need it, even for those weird questions.

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Ongoing Workflow Improvements

A partnership with a charge capture solution provider should also include a commitment to ongoing workflow improvements. With a charge capture solution such as pCharge™, you can easily schedule a call to discuss your practice-specific needs and challenges, enabling pMD to tailor their solution more effectively. An emphasis on continuous improvement demonstrates that the charge capture company is committed to scaling up and evolving alongside your practice, ensuring that your billing processes remain efficient and effective over time.

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Staff And Patients Are Covered 

Comprehensive support that extends to both your staff and patients around the clock is a critical component of a successful partnership. While exceptionally rare in the charge capture industry, 24/7 support for both staff and patients ensures that any questions or issues can be addressed immediately, reducing stress on your staff and minimizing any impact on patient care. This level of support in a solution such as pCharge™ underscores pMD’s commitment to not just the functionality of their software but to the overall well-being of your practice and patients.

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How pMD^® Can Help

At pMD^®, we are committed to helping small practices streamline and optimize the patient care episode and the revenue cycle. Whether it's through providing specialist expertise, offering outsourcing solutions, or delivering our integrated billing services, our focus is to enable small practices to concentrate more on patient care and less on billing complexities. We can help your practice consolidate vendors, reduce costs, streamline workflows, improve patient care and satisfaction, and collect their maximum reimbursement more quickly.

Not sure what a vendor could do to improve your behavioral health billing? Contact pMD^® for a no-commitment financial impact analysis by our team of healthcare RCM experts free of charge!

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